Pre-session intake
Before your appointment, we send a short intake form so our team arrives prepared. This removes the first 20 minutes of background-setting that wastes time in less organised services.
Is your current appointment process wasting your time?
Lumenwbeta's structured appointment service eliminates waiting, missed slots, and poor follow-through — for individuals and small businesses in Eldoret.
What our appointment service covers
Our appointment management service is designed for clients who value their time. We offer scheduled one-on-one consultations at our Uganda Road premises, with confirmed time slots sent to you in advance by phone or email. Each appointment begins with a structured brief so we understand your situation before we propose any course of action. Sessions typically run 45 to 90 minutes depending on complexity. We do not double-book slots, and we maintain a clear cancellation policy: notify us by 17:00 the previous business day and your slot is rescheduled at no cost. Follow-up notes are sent within 24 hours of each session.
What you receive at each appointment
Structured consultation
Every session follows a consistent agenda: situation review, options analysis, recommended next steps, and open Q&A. You leave knowing exactly what happens next and who is responsible for it.
Written follow-up notes
Within 24 hours of your appointment you receive a concise written summary of what was discussed, agreed, and scheduled. This record protects both parties and gives you a reference point for future sessions.
Free rescheduling
Life in Eldoret moves quickly. We offer one free reschedule per appointment with adequate notice, because penalising a good client for an unavoidable schedule change is not a policy we believe in.
When appointments may not be the right format
We are direct about service limits: if your situation requires ongoing daily management, a one-off appointment is unlikely to resolve it fully. For complex, multi-month engagements we recommend discussing our service retainer options instead. Appointments are also not emergency walk-ins — we operate by schedule only, and same-day slots are rare. If your need is urgent, please call us directly so we can advise whether an accelerated booking is possible or whether another format fits better.
“I booked a consultation expecting the usual hour of vague advice. Instead I got a clear written plan by the next morning. By the end of that week two of the action points were already handled. I have rebooked twice since then.”
Faith Chebet, Kapseret, Eldoret
Book your appointment in Eldoret today
Slots are confirmed within one business day. Contact us by phone or email to get started.