By telephone
Call +254 053 206 1400 Monday to Friday between 08:00 and 17:30 or Saturday between 09:00 and 13:00. For urgent matters, phone is the fastest route to a response.
Speak directly with our Eldoret team
We respond to all enquiries within one business day. No automated queues — a named member of our team will contact you.
Our contact details
Lumenwbeta is located at 14 Uganda Road, Eldoret 30100, Kenya. Our main line is +254 053 206 1400. For written enquiries, email info@lumenwbeta.com. Office hours are Monday to Friday 08:00–17:30 and Saturday 09:00–13:00. Sunday we are closed.
What to include in your message
To ensure the right team member responds to your enquiry, please include: (1) whether your enquiry relates to appointments, products, or a general service question; (2) your preferred contact method — phone or email; (3) the best time to reach you; and (4) a brief description of what you need. You do not need to have a fully formed brief — a sentence or two is enough to direct your message to the person best placed to help. Enquiries received before 15:00 on a business day are typically responded to the same day.
Send us a message
Other ways to reach us
By email
Send your enquiry to info@lumenwbeta.com. Written enquiries allow us to route your message to the correct team member and prepare a considered response before we contact you.
In person
You are welcome to visit our offices at 14 Uganda Road during business hours. Walk-ins are accommodated for initial enquiries; scheduled appointments receive priority access.
Ready to make an enquiry?
Use the contact form on this page or reach us directly by phone or email.